We do not process or ship orders out on Saturday, Sunday, or holidays, except by prior arrangement. Items in stock will ship within 24 hours of payment or 1 business day, unless we need further verification from the customer to process the order. When an item is not in stock, we ship it as soon as it is available.

Shipping charges are based on the weight & value of your items ordered. Shipping costs increase when you order more items, heavier items, and the further away from Chicago you are located. Shipping costs also include shipping insurance (packages are insured up to the value of the package) and a nominal packaging/handling fee.

Once you place your order, our online software will automatically calculate your exact shipping charges based upon your address and the weight of the items you purchased.

To calculate shipping charges please follow these instructions:
1. After you finish shopping and have updated your cart with your desired items, click "Checkout" on the Order page.
2. Please review your order to ensure that everything is correct.
3. Complete the information including your address & zip code.
4. Choose your desired shipping method.
5. Click "apply" below the shipping method field and the checkout page will update your shipping charges.
6. Our software will automatically calculate the shipping charges and add any other necessary fees or taxes. If there are any questions about this please contact us.

Shipping methods:
*Please note that business days are Monday-Friday. Packages are shipped and delivered on business days. Therefore, if you choose overnight shipping on a Friday and your order is received before 3pm CT, your package will be delivered on Monday, the next business day. Some accessories (e..g, liquid adhesives) are restricted to Ground/Home Delivery shipping. If you are purchasing items that are restricted to Ground/Home Delivery, the full contents of your package will ship via this method. You can always break up your order by placing a separate order for items you wish to Express ship.

FedEx
FedEx First Overnight (Next business day by morning)
FedEx Priority Overnight (Next business day by mid-morning)
FedEx Standard Overnight (Next business day by evening)
FedEx 2Day (2 business days)
FedEx Express Saver (3 business days)
FedEx Ground (Usually 2-6 business days, depending on location)
FedEx International Priority
FedEx International Economy

USPS (available for P.O. Boxes/APO Military Addresses)
USPS Priority
USPS Express

Cancellation on In-Stock Orders
Any orders that are not yet processed may be cancelled by phone at 1-800-405-2823. We cannot guarantee that cancellations made by email will be processed in time. Call us to insure the cancellation of your order to prevent unwanted charges and shipping costs. Customers may leave a voice message after business hours. Once orders have been processed and shipped, they cannot be cancelled. Any deliveries of orders refused by the customer will be subject to a 25% re-stocking fee in addition to the return shipping charge. Any shipment that needs to be re-shipped due to customer supplying an incorrect address will be charged at the same shipping rate that applied to the original order.

Express Shipping: FedEx/USPS Express offers overnight guaranteed service from our zip code to most US zip codes. However overnight service is not available in all areas and your zip code may not qualify for next day guarantee and could arrive in 2 days. FOR EXPRESS DELIVERY YOUR ORDER MUST BE PLACED BEFORE 3:00 PM Central U.S. TIME. THE ITEM MUST BE IN STOCK AND YOU MUST UNDERSTAND WE CANNOT CONTROL SOME UNKNOWN VARIABLES SUCH AS WEATHER, LOST PACKAGES, ETC. CHECK USPS.COM OR FEDEX.COM FOR MORE INFORMATION ON EXPRESS SHIPPING.

We currently ship all orders through FedEx or the United States Postal Service (USPS). We reserve the right to ship any order including expedited orders (i.e., next day air and 2-day shipping options) through different carriers. We may use the following carriers to ship expedited orders: USPS, UPS, DHL, or FedEx. However, if any order is being sent to a P.O. Box or an APO or FPO address, it cannot be sent via UPS, DHL, or FedEx and will be shipped with USPS. We are not responsible for delays or mis-shipments when a P.O. Box address is used. In order to give you the best delivery rate, some items may ship separately.

For orders shipping outside the U.S., we provide FedEx International Priority or FedEx International Economy. The order processing time may be extended for credit card authorization. Orders should reach your country within 2-10 business days; however, your customs office and local postal delivery may delay the actual delivery time and De Novo Hair LLC has no control over these conditions. Any taxes, duties, or brokerage fees are the buyer's responsibility and cannot be estimated prior to shipping.

All purchases will be insured upon shipping. If your item is lost in transit (the carrier lost it before delivering to you), it will be replaced once a claim is placed with the carrier. Customers should note that once we assign the package to our carriers, the package becomes the carrier's responsibility and out of the control of De Novo Hair LLC. De Novo Hair LLC assumes no responsibility for delays or lost orders. For packages that require a signature for delivery, customers are responsible for arranging a pick up with the carrier in the event they cannot sign during delivery times.

Once your order has shipped, you will be emailed a shipping confirmation number to track your package (when available). However, the carrier may take up to 48 hours or longer to register your tracking information in their system so the package may already be in transit before you can trace it.

The shipping and handling charge which is applied to your order is only an estimate. If the estimate does not cover the shipping cost or the correct shipping cost was not applied at checkout, you will be asked to approve charges for the shipping cost before we ship the order.

Incorrect billing information and/or shipping to an alternate address may cause shipping delays, as information must be verified. Your shipping and billing address can be different. However, please note that De Novo Hair LLC performs additional verification for orders placed with different shipping and billing addresses. We are able to ship to an address other than your billing address once you provide verification of your identity and authorization of the purchase.

If you need an exchange, contact us and we will issue an exchange authorization number (RA#). NO RETURNS/EXCHANGES/REPAIRS WILL BE ACCEPTED WITHOUT A RA#. Packages without a RA# will be refused.

Can you ship to an address other than my billing address?

We understand that sometimes customers need to send items to addresses other than their billing address because no one is home to sign for the package or the package is a surprise. We are able to ship to an address other than your billing address once you provide verification of your identity and authorization of the purchase.

In order to protect our customers, whenever the shipping address is different than the credit card's billing address or your order has been flagged for any other reason, we require the following before we can ship your order:

Download and complete the Credit Card authorization form (you will need the free Adobe reader installed on your computer), sign and fax the statement requesting your order to be shipped to a different address along with a) a photocopy of your driver's license or passport and b) a photocopy of the front and back of the credit card used for the purchase to Customer Service at Fax# (312) 528-9445.

If we do not receive this information, your order will be delayed or cancelled. We will only ship to billing addresses for International Orders.

If these shipping polices do not meet your immediate needs, please contact us so we can make better arrangements.

FEDEX GROUND DELIVERY TIME MAP

Please note:
The map above is a general representation of transit times. For FedEx Ground (business/commercial addresses), a business day does not include Saturdays, Sundays, or holidays. Example: You ship a package on Monday that takes 2 business days to arrive. You do not count the day you ship as a business day, so your package would arrive on Wednesday, the second business day after the ship date. Fedex Home Delivery packages (to residential addresses) do qualify for Saturday deliveries.