I was really impressed at how fast everything came that I ordered for my lace front wig and I found it to be reasonable Read More...

--Christy

Frequently Asked Questions

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LACE WIG INFORMATION
What is a lace front wig?
Who wears these wigs?
How do lace front wigs differ from "regular" wigs?
What kind of hair is used?
Can I apply and maintain the wig myself? Do I need to have any special styling skills to apply?
Can I wear lace wigs if I have a full head of hair?
Is it really undetectable?
What do all the wig specifications mean?
Can I wear different textures and colors than my own?
How is the length measured and how do I know what length to buy?
Do I have to use adhesives to wear my wig?
Can I wear the wig behind my hairline?
How long will my wig last?
How long can I wear my wig at a time?
What density should I order and why does it matter?
Can I send in a template of my head?
Can I swim in it or play sports?
Can the hair be flat ironed or curled?
Can I have a style or color made that is not currently shown in your gallery?
Can I dye the hair?
Can I wear my lace front wig in a high ponytail?
Can I part my lace wig and where can lace wigs be parted?


SHOPPING INFORMATION
Why De Novo Hair TM?
What do you have in stock?
Can I have a printed catalog mailed to me?
How much are the custom made wigs?
How do I obtain a quote for a custom made order?
When will my custom lace wig order be ready?
What forms of payment are accepted for online purchases?
Will De Novo Hair send an order confirmation via email?
Do you provide repair services on your units?
What is De Novo Hair's return policy?


SHIPPING AND PROCESSING INFORMATION

When will my order arrive and what shipping methods do you offer?
How is sales tax charged?
Can orders be shipped to a P.O. box?
Can orders be shipped to countries outside the U.S.?
Can you ship to an address other than my billing address?
My order total was modified or cancelled so why is there a charge still on my credit card?


LACE WIG INFORMATION

What is a lace front wig?
A lace wig, also called a lace "unit", "hair system" or "cranial hair prosthetic", are hair extensions that create the illusion that hair is growing out of one's scalp, and therefore is one of the most natural looking extensions on the market. This is achieved by the method of the
lace wig construction. A fine lace material is used as the base where individual hairs are meticulously hand tied onto the lace. The term 'full lace' denotes that the base cap is made fully of lace, while 'lace front' wigs have lace in front and different materials at the back of the cap. The hair on all of our lace wigs is hand-tied. None of our 'lace front' wigs have wefts in the back like you might see in your local beauty supply store. You can also purchase a 'lace frontal' hair piece that can be used with weaving wefts. With this arrangement, the wefts are glued or sewn into one's hair and the lace frontal applied only at the hairline. To learn more about the different ways your wig can be made, click here!


Who wears these wigs?
Some people wear lace wigs and frontals out of a necessity due to medical conditions that bring about hair loss (such as alopecia). Others may wear them as a protective style to help nurture the growth of their natural hair and yet others may choose lace wigs as their preferred hair fashion. Whatever the reason, lace wigs are becoming more popular as people are realizing its versatility, ease, and natural looking appearance. Lace wigs are an excellent choice for women of all ethnicities and with our affordable prices, it is no longer a luxury only enjoyed by celebrities and entertainers. We're sure you have wondered at how celebrities are able to achieve such flawless hair all the time. Yes, their secret is the same quality product available at De Novo Hair! So who can wear these wigs? Anyone!...and yes, that includes you! These products are not just for entertainers. Anyone who is interested in natural looking extensions or hair replacement will benefit from our product line.


How do lace wigs differ from "regular" wigs?
The main advantage of the full lace wig over other wigs is that you can wear your hair in up dos, ponytails, and other styles that expose one's nape area. Traditional wigs usually preclude these styling options. Lace wigs are also more lightweight and comfortable than traditional wigs due to the minimization of tension on the scalp. They do not bunch up at the crown because they are made to the natural contours of one’s head.


What kind of hair is used?
You can learn about our hair types by
clicking here.


Can I apply and maintain the wig myself? Do I need to have any special styling skills to apply?
Though there is somewhat of a learning curve for perfecting your application, you do not need to have the skills of a licensed cosmetologist to benefit from these extensions. We will provide you with the tools needed to perfect your applications. Visit our
Learn section to find out more about lace wig application and hair care. Of course, if you so desire, you seek out the services of a stylist who specializes in lace wig applications also.


Can I wear lace wigs if I have a full head of hair?
Absolutely! You can braid/cornrow, twist, wrap, or flatten hair to prepare for application. The main objective is to get your hair as flat as possible for the most natural look.


Is it really undetectable?
Once applied correctly our wigs are, indeed, very undetectable. Your admirers may not even believe you if you told them that you were wearing a wig!


What do all the wig specifications mean?
Please see our
Ordering Guides for an explanation of wig specifications.


Can I wear different textures and colors than my own?
Absolutely! Once you apply beyond your natural hairline, you can go from long to short or from curly to straight. The choice is up to you.


How is the length measured and how do I know what length to buy?
The length of our wigs is measured from the crown to the hair's tip (from crown to back, where the hair would fall on your back). The length of layered hairstyles will be described based on the length of the hair before styling. Use measuring tape to measure from the crown of your head to where you want the hair to fall on your back. If the hair of the wig is longer than what you desire, you can have it expertly cut by your stylist.


Do I have to use adhesives to wear my wig?
No- the bobby pin method will work just fine also (using bobby pins to attach wig to client's own hair). You can also have clip combs attached to your wig or have it made with an adjustable strap or a full stretch cap. It really will depend on your circumstances and lifestyle. Some clients like to remove their wigs on a daily basis and find that pinning it down is convenient even though it allows for less styling options. Others may want to maximize the length of hold and their styling options by applying the wig on their heads' full perimeter with adhesives. The best adhesive for you will depend on your body's chemistry.


Can I wear the wig behind my hairline?
Yes, many of our clients do- especially ones with smaller foreheads who cannot afford the room to apply the wig in front of their natural hairline. You can clip it behind your hairline, but we do not recommend using glue behind your natural hairline.


How long will my wig last?
The life of your wig will depend on your use and care of it. If handled properly, it should last you about 6 months before needing hair added or a repair. If used as your main form of hair replacement and you are using daily, it is realistic to expect it to last 3-6 months before needing a repair or hair added.


How long can I wear my wig at a time?
Your extended wear will depend on what adhesives you use, your body chemistry and how your skin responds to the adhesives, and how frequently you wish to re-apply. We stress that it is important for you to be mindful of your hair and scalp condition underneath during extended wear. Most clients achieve a 1-4 week hold with the right adhesive, washing and nurturing their own hair in between applications. If you are bald or have significant hair loss, you are likely to achieve a much longer hold.


What density should I order and why does it matter?
The density refers to how thick the hair is and what density you order is really based on personal choice. Most women achieve a natural appearance with light to medium or medium density; however, your choice will depend on your styling preferences and individual profile.


Can I send in a template of my head?
Yes, we accept head templates to achieve the best fit. Most of our customers achieve a good fit off of their measurements alone, however. Please note that the use of a template or sample may extend your delivery time by one week.


Can I swim in it or play sports?
Yes, you can exercise in your wig if you apply with an adhesive that works with your body chemistry and can withstand this type of activity. We recommend trying out an adhesive before that vacation to make sure that it is working out right for you!


Can the hair be flat ironed or curled?
The hair is 100% human hair that can withstand household styling tools such as curling irons and flat irons. You can wash, set, and style the wig as you would your own hair. But like your natural hair, the hair can get damaged with the misuse and overuse of products.


Can I have a style or color made that is not currently shown in your gallery?
Yes, our catalog is being continually updated so not every available style is represented on the site. We offer customization at reasonable prices. Please send us your photos and detailed information on how you would like your wig made and we will provide you with a quote.


Can I dye the hair?
The technical answer is yes, but we do not recommend any further processing of the hair if it has already been dyed and processed. Further, only experienced colorists should attempt to color the hair. Remember that though the hair is 100% human hair, it is just as prone to damage from excessive processing as your own hair. We cannot and will not be responsible for the results.


Can I wear my lace wig in a high ponytail?
Yes, you can wear your wig in a high ponytail once you apply around your full perimeter with adhesives. You will need a cap construction that is made with lace around the perimeter.


Can I part my lace wig and where can lace wigs be parted?
Our lace wigs can be parted anywhere on the cap. If you are covering your hair, the trick is to have your parts look natural by either wearing a stocking or wig cap that is close to your skin's color. Some clients can even get a natural looking part without wearing a wig cap. Even better than using a wig cap, you can order a silk base wig where the knots are completely hidden with the silk mimicking a natural scalp.


SHOPPING INFORMATION

Why De Novo Hair?
De Novo Hair takes customer service and satisfaction seriously. “De Novo” literally means to make anew. Our focus is not on hair, per se, but on self-identification, transformation and character. Whether you a looking for a new style, glamour, or everyday practicality, we have you in mind. Our catalog includes choices in a range of styles, textures and colors that can be custom made to your specifications.


We understand that there are many different reasons why one would want or need to buy a lace wig or hairpiece and we will consult with you about your specific needs. Many wear lace wigs as a result of hair loss due to alopecia, hormonal changes, radiation treatment, illness, or stress, just no name a few. Others take advantage of the superior advantages of the fashion alternatives available with lace wigs: one can change styles without chemically processing or cutting one's own hair, use lace wigs for protective styling to nourish hair and stimulate healthy hair growth, use as a transitional style between hair processing or use while growing out one's natural hair texture. Whatever the case, with De Novo Hair LLC, you can reclaim your style and confidence with one of the most realistic looking hair extensions on the market!


What hair products do you have in stock?
To view our online in stock catalog, visit our
in-stock collection of hair products.


Can I have a printed catalog mailed to me?
Because our catalog updates frequently, we currently only maintain an online catalog in our store.


How much are the custom made wigs?
The base price of custom wig orders start at $399. Customized options incur additional fees depending on your selections. The biggest factors driving the price are hair length and hair type.


How do I obtain a quote for a custom made order?
You may fill out the custom order form directly on the item page that you are interested in. Click on the button below the wig’s pictures to customize and add the selections to your cart. Leave any comments or questions in the comments field. Our system will add your total and show your quote based on your selections.


When will my custom lace wig order be ready?
After we receive payment and finalize your order, please allow 7-9 weeks for delivery.


What forms of payment are accepted for online purchases?
We accept Visa, Mastercard, Discover, American Express and also process payments through PayPal. The customer can make the choice during the checkout process. We also accept valid Money Orders by mail. We will only hold an item if we receive verification (tracking information or delivery confirmation) that the money order has been mailed. Once the money order clears, we will ship your order. We also accept payments through your health insurance company. Each insurance company differs on their procedures but we will work with you on processing your claims.


Will De Novo Hair send an order confirmation via email?
All orders will follow with an order confirmation email. Once your order has shipped, you will receive another email with your tracking number information. Please allow up to 24-48 hours for your tracking number to register in the carrier's system.


Do you provide repair services on your units?
Yes, we do provide repairs for units purchased from DeNovoHair.com. The cost depends on the amount of work that is needed. To request a repair, first email us for a Repair Form and RA#. No repair packages will be accepted without an issued RA# and completed Repair Form. All products MUST be thoroughly cleaned and have no glue or residue for a repair. We do not provide cleaning services and are unable to repair if the product is not cleaned properly. Repairs typically take 6-8 weeks to complete.


What is De Novo Hair's return policy?
Click here to review our store polices.


SHIPPING AND PROCESSING INFORMATION


When will my order arrive and what shipping methods do you offer?
In stock orders are processed and shipped within 24 hours of receipt or within 1 business day. Same day shipping orders must be received before 2pm central time. Some items cannot be shipped by air and require ground shipping. We ship through multiple carriers, but primarily through USPS and FedEx.
Click here for more information about our shipping policies.

Our shipping methods are as follows (shipping time does not include processing time):
U.S. Customers: Standard Shipping (1 - 6 Business Days, depending on location)
U.S. Customers: Second Day Air (2 Business Days)
U.S. Customers: Same day Express Shipping; Ships today if ordered before 2pm Central & delivered the next business day
International Orders (FedEx, 2-5 Business Days)


How is sales tax charged?
Items being shipped to Illinois will incur a sales tax of 10.25% per order (Chicago, IL, Cook County sales tax). Customers in other states are not charged IL sales tax.


Can orders be shipped to a P.O. box?
Yes. Orders being shipped to P.O. box addresses must be shipped via USPS.


Can orders be shipped to countries outside the U.S.?
Yes, we ship worldwide!


Can you ship to an address other than my billing address?

We understand that sometimes customers need to send items to addresses other than their billing address because no one is home to sign for the package or the package is a surprise. We are able to ship to an address other than your billing address once you provide verification of your identity and authorization of the purchase.


In order to protect our customers, whenever the shipping address is different than the credit card's billing address or your order has been flagged for any other reason, we require the following before we can ship your order:


Download and complete the
Credit Card authorization form (you will need the free Adobe reader installed on your computer), sign and fax the statement requesting your order to be shipped to a different address along with a) a photocopy of your driver's license and b) a photocopy of the front and back of the credit card used for the purchase to Customer Service at Fax# (312) 528-9445.



If we do not receive this information, your order will be delayed or cancelled. We will only ship to billing addresses for International Orders.


My order total was modified or cancelled so why is there a charge still on my credit card?
DeNovoHair.com will process an authorization on your card when the order is placed. An authorization or pending transaction ensures that there are enough funds in the account and allocates the amount needed for the order. However, an authorization will drop off your account unless we actually charge your card for the funds. If we cancel your order and have not processed the charge, the authorization will still show in your account for 2-5 business days depending on your bank’s policies. If you need to cancel the authorization prior to this time, please call your bank to inquire about their policies for doing so. If we have actually charged the funds, the funds will be refunded within 1-2 business days. Your bank will be able to verify whether the transaction is an authorization vs. a charge.