We strive to answer all inquiries in a timely manner and can better answer your questions if you provide as much detail as possible. All inquiries are answered promptly but please allow 48 hours for a response and make note of time differences (We operate on USA Central Time). In most cases, you will hear from us within a day.
Our call center is open Monday-Friday 8:30am to 6pm Central time but you can order online 24 hours a day. If you call after hours and leave us a voice message, please be sure to clearly state your name, number and nature of your call so that we will be well prepared to help you. Rest assured that all communication will be answered in a timely fashion.
Did you read our frequently asked questions (FAQs) section?
You may find the answers to your questions there.
Contact Customer Service: Monday - Friday, 8:30am to 6:00pm (CT)
Mail: De Novo Hair LLC, P.O. Box 564, Cooperstown NY 13326